Terms and Conditions

1. Driver and Driver’s License:
– The driver must be over 25 years of age and have held a valid class B driver’s license for more than 2 years. Only the person or persons identified and accepted by the Rental Firm in the Rental Agreement and/or any annexes thereto shall be authorized to drive the vehicle.
– If the renter allows an unauthorized driver to drive the rental vehicle, it will be considered a violation of the rental conditions. The renter is responsible for all damages caused by an unauthorized driver. The unauthorized driver does not enjoy insurance protection through the additional services offered by the rental company. Coverage in these cases is exclusively within the scope of legal liability insurance.
– All persons traveling with the renter during the rental period must be named to the owner. In case of doubt about the veracity of the statement of purpose and number of travel companions, the lessor reserves the right not to deliver the rental vehicle.
2. Necessary documentation:
– Original ID card and photocopy (in force).
– Original driver’s license and photocopy (in force).
– Contact telephone number.
– Proof of reservation if made by wire transfer.
3. Reserve:
– When confirming the reservation, the client must pay the full amount of the quote and provide the requested information, thus blocking the dates without including the deposit. Without such a formalized reservation, no reservation will be made.
– Any unused rental period will not be reimbursed.
4. What it includes:
– Dishes.
– Cutlery.
– Bed linens.
– One full propane gas cylinder and another as left by the previous customer.
– Camping gas for outdoor use.
– Chemical liquid for the WC.
– The fresh water tank is delivered full, but does not need to be refilled.
– Designated vehicle rental.
– Fully comprehensive insurance with an excess of 700,00€.
– Vehicle preparation (explanation, liquids, gas cylinders, exit cleaning, etc. ….)
– Km according to rental days.
– Taxes.
– You may leave your personal vehicle on the premises for the duration of the rental.
5. Payment and Deposit:
– Before departure, the full rental fee must be paid in full and the deposit of seven hundred euros (€700.00) must be paid by credit card, in person and in person by the interested party. Express condition for the reservation of any motorhome.
– At the time of delivery of the vehicle at the beginning of the rental, any existing damage to the rental vehicle shall be recorded in writing and a report of the vehicle’s condition shall be given to the Renter.
– The deposit will be returned after having examined the vehicle, by a person responsible for the company, which, in case of damage due to misuse, will rule the amount that the customer must pay, offsetting the amount of the deposit deposited. If it is not possible to assess the damage immediately, the lessor shall have 30 days to reimburse the remaining amount for the repair of the damage.
6. Cancellation Policy:

In the event that the user cancels the reservation, the following penalties will apply:
– More than 60 days before the departure date, 50% of the total amount of the reservation will be refunded.
– Between 15 and 60 days prior to departure date, 20% of the reservation amount will be returned.
– Cancellation or no-show on the day of delivery 14 days prior to departure will result in forfeiture of the reserved amount and termination of the contract.
If the renter purchases the CANCELLATION INSURANCE when making the reservation, in case of cancellation between 48 hours and 60 days before the agreed start of the rental, the following will apply:
– Cancellation is free of charge and the renter will receive a cancellation voucher for the amount of the payments made to date or may rebook for the amount of the total rental price in another period of his choice.
– If the new reservation has a higher total rental price than the cancelled reservation, the renter must pay the difference. If, on the other hand, the new price is lower, the tenant will receive a cancellation voucher for the difference from the initially agreed rental price.
If the reservation is cancelled at least 60 days before the agreed start of the rental period, the cancellation will be free of charge and the renter will be reimbursed for the payments made. However, if the total rental price was paid in full or in part by the renter with a cancellation or gift voucher, the renter will only receive a cancellation voucher for the amount of the cancellation or gift voucher indicated at the time of payment.
Changes in the reservation: If the lessee has not opted for the CANCELLATION INSURANCE when concluding the rental contract, there is the possibility of changing the dates of the reservation, provided that the lessor offers a change of reservation against payment of a change fee to be accrued when the reservation is changed.
Equipment already reserved cannot be cancelled separately from a reservation. Equipment costs such as optional extras will not be refunded in case of cancellation.
In the event of early termination of the rental contract by returning the vehicle, the Hirer may not claim a partial refund of the rental price, cancellation voucher or (partial) rebooking for other dates.
The cancellation vouchers will have the following conditions:
– They are valid for 1 year from the date of issue.
– The validity of the new cancellation voucher issued after cancellation of a reservation paid for with a cancellation voucher is the expiration date of the initial cancellation voucher.
– The value of a voucher cannot be paid in cash.
– The prices and general terms and conditions in effect at the time the reservation is finalized apply; the initial rental price cannot be claimed.
– Resale, transfer and/or assignment of cancellation vouchers is not permitted.
7. Rental period:
The rental period extends from the agreed delivery of the car until the final return. The minimum rental period is 3 nights.
– In extra season, the minimum is 10 days and mileage is unlimited.
– In high season, the minimum is 7 days and mileage is unlimited.
– In mid-season, the minimum rental period is 5 days, mileage is unlimited.
– In low season, the minimum rental period is 3 days. The mileage limit for a 3-day rental is 1000 km and the mileage limit for a 4-day rental is 1500 km. For rentals of 5 days or more, mileage is unlimited.
– The additional mileage beyond the mileage limits is 0.26 euros per kilometer.
8. Delivery and Return:
– The motorhome will be delivered and received during working hours, not on holidays.
– The pick-up and delivery of the rental vehicle will take place at VIAJAVIVE’s facilities.
– The pick-up and return of the vehicle will be made on the agreed dates and according to the pick-up (15:00 pm, 15:30 pm, 16:00 pm, 16:30 pm, 17:00 pm) and return (9:00 am, 9:30 am, 10:00 am, 10:30 am, 11:00 am, 11:30 am) of the contracted rental. Any delivery or reception outside these hours will be subject to a surcharge of 30 euros + VAT for each hour of excess.
– The vehicle is delivered in perfect working order and conformity, so that any breakage or malfunction of the equipment during the rental will not entitle the renter to any compensation.
– When returning the rental vehicle, the lessee is obliged to inspect the rented vehicle together with a representative of the lessor. In this inspection, all damages to the vehicle that were not included in the status report upon return of the vehicle are noted. In case of damage and within 30 days after the return, the lessor makes a calculation. If the inspection of the vehicle did not reveal any hidden damage, p. e.g. due to external soiling, the unsalvaged return of the vehicle shall not constitute a negative debt acknowledgment for the lessor.
– The vehicle must be returned on the agreed day before 12:00 noon. If the client wishes to extend the rental of the vehicle beyond the established dates, he/she must inform the contracted rental center 3 days prior to the end of the contract. The eventual one before the end of the contract. The eventual confirmation of the extension will be subject to the availability of the lessor. Therefore, the latter shall not assume any prior commitment whatsoever. Unauthorized delays in return, not due, not due to force majeure will be penalized with a fee tripled to that assigned in the contract.
– If the rented vehicle is not returned on the day agreed upon in the rental agreement and if the lessee does not immediately notify the reason for the late return, the lessor must assume that the lessee is using the rented vehicle illegally. The lessor is then entitled to file a complaint with the competent authority.
– Even if the vehicle is returned before the agreed delivery date, the full rental price agreed in the contract must be paid. As a general rule, there is no agreement on the part of the lessor to automatically convert a vehicle lease into a continuous lease for an indefinite period.
– Fuel expenses are for the renter’s account. The vehicle will be delivered with a full tank of fuel and will be returned in the same way or the remaining amount will be invoiced.
– The vehicle will be returned internally clean and with empty gray water and toilet tanks. Otherwise, the customer will be charged a cleaning surcharge of 100 euros + VAT. The vehicle must be:
a. Cleaned internally (vacuuming and cleaning of surfaces).
b. Cleaned of any considerable dirt or debris from the exterior of the vehicle (e.g. considerable amount of mud or mud).
c. The gray water tank is delivered empty and must be returned empty, i.e. in the same condition as it was delivered.
d. The sewage tank is delivered clean and ready for use and must be received in the same way (clean and empty).
e. The fresh water tank is delivered full, but does not need to be refilled.
9. Prohibitions and Penalties:
– Smoking inside the vehicle is strictly forbidden, any sign of smoking inside the vehicle will imply the total loss of the deposit of seven hundred euros (700,00€).
– No animal is allowed to enter the vehicle, any sign or indication that any animal has entered the vehicle will result in the total loss of the deposit of seven hundred euros (700,00€).
– It is forbidden to use the vehicle for any activity contrary to morals, laws and good customs. The vehicle shall be destined to its normal use, and may not transport more people than those allowed by law, being expressly forbidden to the user to engage in competitions, races or transport goods, transfer the use to third parties for free or for profit, assist criminals, drive the vehicle off the road and drive under the effects of intoxication by drugs or alcohol.
– Travel to any country outside the European Union is expressly prohibited. Nor in war.
– It is expressly forbidden for the lessee to vary any technical characteristics, keys, locks, equipment, tools and/or accessories of the vehicle, as well as to make any modification to its exterior and/or interior appearance, unless expressly authorized in writing by the lessor. In case of violation of this article, the lessee shall bear all duly justified costs of reconditioning the vehicle, as well as its original state, paying an amount as compensation for immobilization of the vehicle.
– Filling the drinking water tank with diesel will result in a penalty of 600 euros.
– The windows and skylights of the motorhome must remain closed during the trip. Insurance does not cover carelessness. In the event of breakage, the amount of the window plus one hour of work will be charged.
– It is strictly forbidden to cover the VIAJAVIVE logos with other types of stickers and/or remove the logos.
10. Liabilities and Insurance:
– The user is liable for any sanction or fine that, for contravention of the provisions in force, were imposed, reaching the same responsibility in the event that by his fault, the vehicle was retained or seized, bearing all expenses and damages arising therefrom, including the loss of profits of the same.
– The renter is fully liable in case of intentional breach of contractual obligations, in particular for damages caused by the use of an unauthorized driver, occurring in an unauthorized country, or the use of the rental vehicle for prohibited purposes. If the lessee has intentionally committed a hit-and-run or has violated his obligations, he shall also be fully liable, unless the violation has no bearing on the determination of damages. In case of breach of a contractual obligation due to gross negligence, the tenant is fully liable if he causes the damage intentionally. If he causes the damage by gross negligence, he shall be liable in a proportion corresponding to the seriousness of his fault; the burden of proof of the absence of gross negligence shall be on the lessee.

– The Renter authorizes the Lessor to charge the costs of the rental vehicle due under the contractual relationship and all other claims related to the rental agreement on the means of payment presented at the time of conclusion of the rental agreement or subsequently or designated in the rental agreement.
– The vehicle, which is the subject of the contract, is insured in accordance with the law. In the event of an accident during the term of the rental contract, the customer shall be liable for a maximum of seven hundred euros (€700) per claim.
– The motorhome is covered by a roadside assistance policy whose clauses are read, understood and accepted by the client.
– Any accident that occurs must be reported within 24 hours to the rental center in a reliable manner. Under penalty of being subject to the outcome of the insurance company’s decision. The Hirer undertakes to complete the “Amicable Accident Declaration” and to obtain full details from the other party and not to abandon the vehicle without taking adequate measures to protect and safeguard it. If the accident was caused by the driver being under the influence of alcohol and/or drugs, the lack of a driver’s license shall imply that all damages that may be caused to the lessor shall be borne by the lessee.
– In case of accident, fire, theft, damage caused by game animals or other damage, the tenant must also immediately inform the local police. This also applies to accidents in which the renter is solely responsible, without the intervention of third parties. If the tenant does not report the damage to the police, he will be fully liable for all economic damages resulting for the landlord. Claims of opposing parties shall not be recognized.
– In the event of an accident with the other party involved in the accident, the deposit, including the renter’s deductible, will be withheld or claimed by the lessor until the question of fault has been clearly clarified in or out of court.
– In case of accident or breakdown that would not allow the continuation of the trip, the clauses of the roadside assistance policy of the motorhome will be applied and will not entitle to any compensation.
– In the case of repairs during the trip at the company’s expense, the amount of which exceeds 60 euros, the appropriate approval of the estimate must be requested. The value of the aforementioned repair, if applicable, will be paid by the client and subsequently reimbursed at the end of the trip.
– It is the lessee’s obligation to stop the vehicle as soon as possible when the vehicle, while in motion, lights up on the instrument panel, any of the lights that detect an anomaly in the operation of the vehicle. In this case, the lessee must contact the lessor and the roadside assistance company arranged by the lessor and only the latter. Charges on behalf of a third party assistance company will only be accepted in cases of urgency and when expressly authorized by the lessor.
– When the duration of the trip or the state of the roads so require, the necessary maintenance operations will be carried out at the rental center’s expense. Any document, invoice or note, without the correct data, cannot be paid.
– All invoices and documents deemed to be payable by the rental company and paid by the client during the trip shall be invoiced in the name of the rental station. Any document, invoice or note, without the above data, cannot be paid.
– In case of loss of the vehicle documents, the lessor will charge a processing fee of 200 €. In case of loss of the key, the lessor will charge a processing fee of €1,000.
11. Duty and care:
– The Hirer is subject to the duty of care with regard to the rented object and is obliged to scrupulously follow the operating instructions of the vehicle and all installed equipment. The lessee must treat the vehicle with care and follow all applicable regulations and technical standards, as well as always lock the vehicle properly and protect it against theft. The lessor specifically undertakes to comply with the traffic regulations in force in each country. Driving with a gas cylinder is only allowed if it is secured or unlocked.
– The hirer and accompanying persons are responsible for complying with currency exchange, health, tolls, passport, visa, traffic and customs regulations. Any cost or disadvantage that may result from non-compliance with the rules shall be borne by these persons.
– Smoking is prohibited in the vehicle. If the prohibition of smoking in the vehicle is violated, charges will be applied for such non-compliance. The rate applied is in section 9.
– The entry of animals is prohibited. If the tenant fails to comply with this rule, charges will be applied for such non-compliance. The rate applied is in section 9 and you will also be responsible for all additional cleaning costs (removal of animal hair, ozone treatment, etc.).
12. Repair and maintenance:
– During the rental period, the lessee is obliged to take all necessary measures to maintain the vehicle in the condition it was in at the time of rental.
– The Hirer shall pay attention to the warning lights on the vehicle display and take all necessary measures in accordance with the operating instructions.
– In particular, the hirer is obliged to check the oil level, cooling water level, tire pressure and tire condition before and during the trip.
– Ongoing maintenance costs, such as fuel for the rental vehicle, are borne by the lessee for the agreed rental period. The costs of prescribed maintenance services and repairs due to wear and tear shall be borne by the lessor.
– If the vehicle is equipped with an AdBlue tank, the lessee will receive the vehicle with a full AdBlue tank at the beginning of the trip and will be obliged to return the vehicle with a full AdBlue tank. If the vehicle is not returned with a full tank of AdBlue, the lessee must pay a lump sum of 50.00 € for the filling of the AdBlue tank by the lessor.
– The lessee is obliged to fill the AdBlue tank at his own expense and without delay when the warning signs light up.
– When the lessor calculates the lump sum for filling the AdBlue tank, the lessee is entitled to prove that no or lower costs have been incurred.
– Any modification or mechanical intervention on the vehicle is prohibited without the prior written consent of the lessor. In case of violation of this rule, the lessee is obliged to pay the expenses necessary to return the vehicle to the condition it was in when it was rented.
– Repairs that are necessary to ensure the operational or traffic safety of the vehicle may only be ordered by the Hirer with the consent of the Rental Firm during the rental period. The Lessor shall bear the cost of the repair, provided that the corresponding receipts are presented, unless the Lessee is responsible for the damage.
13. Causes of force majeure:
– If due to force majeure, fortuitous reasons beyond the control of Luis Fernando Moreno Domínguez and/or rental center, the vehicle/trailer could not be delivered on the agreed date, it will not entitle to any compensation. Only to the refund of the amount of the reservation.
– Viajavive and/or rental center, reserves the right to modify the rented vehicle, the same day of delivery, for another of the same category or higher.
14. Jurisdiction:
– The resolution of the divergences derived from the interpretation or application of the conditions contained in this contract and for the compliance derived from it, both parties submit to the jurisdiction and competence of the courts of Cáceres with express waiver of any other jurisdiction, if any.
15. Use of website and acceptance of terms and conditions:
– By accessing and using our website, you agree to comply with these terms and conditions, as well as all applicable laws and regulations.
– The fact of renting a vehicle or trailer implies the acceptance of each and every one of these conditions.
– It is important that users read and understand these terms and conditions before making a reservation on your website.
16. Intellectual Property:
– All contents on this website, including text, graphics, logos, images and software, are protected by copyright and other intellectual property laws. You may not copy, modify, distribute, publicly display or make derivative works of any content without our prior written consent.
17. Privacy:
– We respect your privacy and protect your personal data in accordance with our privacy policy. By using our website, you consent to our information collection and use practices as described in that policy.
18. Modifications:
– We reserve the right to modify these terms and conditions at any time. The amendments will become effective immediately after their publication on the website. It is your responsibility to periodically review these terms and conditions to be aware of any changes.